Privacy Policy

Your privacy matters to us. This Privacy Policy explains how the Happy Homes Team at eXp Realty ("we," "us," or "our") collects, uses, discloses, and safeguards your personal information when you visit our website at 2616-sooke-road-langford-bc.huzi.site or interact with us through our contact forms, email, or phone.

This policy is designed to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and the Personal Information Protection Act (BC PIPA), which govern how private-sector organizations in British Columbia collect, use, and disclose personal information.

Information We Collect

When you submit a lead form on this website, contact us by email, or call us directly, we may collect the following personal information:

• Name — to address you personally and maintain our records.
• Email address — to respond to your inquiries and send property-related information you have requested.
• Phone number (optional) — to contact you about real estate services, showings, or follow-up questions.
• Message content (optional) — any details you provide in a contact or lead form submission.

We also automatically collect limited technical information when you visit our website, such as your IP address, browser type, device information, and pages viewed. This data is collected through standard web server logs and is used solely to maintain and improve the performance and security of our site.

How We Use Your Information

We use your personal information for the following purposes:

• Responding to your inquiries — answering questions about the property at 2616 Sooke Road or our real estate services.
• Scheduling showings and consultations — arranging property viewings or meetings at your request.
• Providing real estate services — delivering information about listings, market updates, and services relevant to your home-buying or selling goals.
• Website improvement — analysing aggregate, anonymised traffic data to understand how visitors use our site and improve their experience.
• Legal and regulatory compliance — meeting our obligations under applicable real estate legislation and privacy laws.

We will not use your personal information for purposes other than those described above without first obtaining your consent, except where permitted or required by law.

Consent

By submitting your personal information through a lead form or by contacting us directly, you consent to the collection and use of that information as described in this policy.

You may withdraw your consent at any time by contacting us at info@happyhomesvictoria.com. We will respond to your request promptly and will explain any consequences of withdrawing consent, if applicable.

Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• With your consent — when you ask us to share information with another party, such as a mortgage professional or lawyer.
• Service providers — with trusted third-party service providers who assist us in operating this website (for example, hosting and form-processing services). These providers are contractually obligated to protect your information and use it only for the services they provide to us.
• Legal requirements — when required by law, regulation, legal process, or enforceable governmental request.
• Real estate regulatory obligations — as required by the British Columbia Financial Services Authority (BCFSA) or other applicable real estate regulatory bodies.

How We Protect Your Information

We take reasonable administrative, technical, and physical safeguards to protect your personal information from loss, theft, unauthorised access, disclosure, copying, use, or modification. These measures include:

• Using SSL/TLS encryption for data transmitted through our website forms.
• Limiting access to personal information to those team members and service providers who need it to perform their duties.
• Retaining personal information only as long as necessary to fulfil the purposes for which it was collected, or as required by law.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to implementing and maintaining best practices to safeguard your data.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When personal information is no longer needed, we securely delete or anonymise it.

Your Rights Under Canadian Privacy Law

Under PIPEDA and BC PIPA, you have the right to:

• Access the personal information we hold about you and receive a copy of it.
• Correct any inaccurate or incomplete personal information.
• Withdraw consent to the collection, use, or disclosure of your personal information at any time.
• Complain to the Office of the Privacy Commissioner of Canada or the BC Office of the Information and Privacy Commissioner if you believe your privacy rights have been violated.

To exercise any of these rights, please contact us using the information below. We will respond to your request within 30 days.

Cookies and Tracking Technologies

This website uses only essential cookies required for the site to function properly (such as session management). We do not use advertising cookies, third-party tracking pixels, or analytics tools that identify individual visitors. If this changes in the future, we will update this policy and, where required, provide you with a mechanism to opt in or opt out.

Third-Party Links

This website may contain links to third-party websites (for example, our brokerage website or local resources). We are not responsible for the privacy practices of those sites. We encourage you to read the privacy policy of every website you visit.

Children's Privacy

This website is not directed at individuals under the age of majority in British Columbia (19 years old). We do not knowingly collect personal information from minors. If we become aware that we have collected personal information from a minor, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page indicates when the policy was last revised. We encourage you to review this policy periodically.